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PNB Internal Ombudsman Recruitment 2025: Apply Online for Internal Ombudsman Post

PNB Internal Ombudsman Recruitment 2025: Apply Online for Internal Ombudsman Post

Introduction:

Punjab National Bank (PNB) has released a notification for the recruitment of an Internal Ombudsman (IO) on a contractual basis. This is a great opportunity for experienced banking professionals to contribute to customer grievance redressal and compliance mechanisms. PNB is looking for candidates with strong expertise in banking, finance, and regulatory policies. The recruitment process is straightforward, with selection based on personal interaction or interviews.

In this blog, we cover all details regarding the vacancy, salary, eligibility, selection process, syllabus, and application procedure for PNB Internal Ombudsman Recruitment 2025. Read on to learn how to apply and secure your position!

PNB Internal Ombudsman Overview:

Punjab National Bank is hiring an Internal Ombudsman to enhance its grievance redressal system. The IO will play a crucial role in reviewing customer complaints and ensuring compliance with regulatory standards.

Key Highlights:

  • Bank Name: Punjab National Bank (PNB)
  • Post Name: Internal Ombudsman (IO)
  • Job Type: Contractual
  • Job Location: PNB Corporate Office, New Delhi (or as per the bank’s requirement)
  • Selection Process: Personal Interaction/Interview
  • Application Mode: Online
  • Official Website: www.pnbindia.in
  • Application Start Date: 5th February 2025
  • Application End Date: 22nd February 2025

PNB Internal Ombudsman Vacancy Details:

PNB has announced vacancies for the Internal Ombudsman post. Below is the vacancy breakdown:

Post Name Number of Vacancies Category
Internal Ombudsman (IO) 2 UR (Unreserved)

PNB Internal Ombudsman Salary & Benefits:

PNB offers a fixed monthly salary along with specific perks for the Internal Ombudsman role. Below is the detailed salary structure:

Component Details
Monthly Salary ₹1.75 lakhs (fixed)
Telephone/Mobile Bill As applicable to General Manager (TEG Scale VII)
Car & Driver Facility Provided by the Bank
Travel Allowance (TA/DA) As per TEG Scale VII norms
Other Perks No DA, medical benefits, insurance, or staff loans

Note: The salary is subject to applicable taxes and professional deductions.

PNB Internal Ombudsman Eligibility Criteria:

Candidates must fulfill the following eligibility conditions to apply for the Internal Ombudsman position:

Criteria Details
Age Limit Less than 65 years as of the last application date
Educational Qualification No specific degree is required, but expertise in banking, finance, and regulatory compliance is mandatory
Experience Minimum 7 years of experience in banking, non-banking finance, regulatory bodies, supervision, or consumer protection
Employment Status Retired or serving officers (except those from Punjab National Bank, erstwhile OBC, erstwhile UNI, and related parties)
Previous Employment Restrictions Should not have been previously employed with PNB or its related entities

PNB Internal Ombudsman Selection Process:

The selection process consists of the following steps:

  1. Shortlisting of Applications: Based on experience, expertise, and qualification criteria.
  2. Personal Interaction/Interview: Conducted either online or physically.
  3. Final Selection: Based on interview performance, professional expertise, and compliance with eligibility norms.
  4. Document Verification: Candidates must provide original documents for verification before joining.

PNB Internal Ombudsman Syllabus:

Candidates appearing for interviews should be well-versed in banking regulations, compliance, and grievance redressal mechanisms. Below is the key syllabus:

Subjects Topics Covered
Banking Regulations RBI Guidelines, Internal Ombudsman Directions, Banking Codes & Compliance
Consumer Protection Customer Rights, Ombudsman Scheme, Complaint Resolution
Financial Supervision Risk Management, Internal Audits, Compliance Mechanisms
Non-Banking Finance Credit Information, NBFC Regulations, Payment & Settlement Systems
Case Studies Real-life banking disputes, consumer grievances handling, RBI Ombudsman awards

How to Apply for the PNB Internal Ombudsman:

Follow these steps to successfully apply for PNB Internal Ombudsman Recruitment 2025:

Step 1: Visit the Official Website

  • Go to PNB Careers and find the Internal Ombudsman recruitment notification.

Step 2: Online Registration

  • Click on Apply Online and register with a valid email ID and mobile number.
  • Fill in the application form with accurate details.

Step 3: Upload Documents

Candidates must upload the following documents in the required format:

  • Passport-size photograph
  • Signature
  • Proof of Date of Birth
  • ID Proof & Address Proof
  • Educational Certificates
  • Experience Certificates
  • No Objection Certificate (if applicable)

Step 4: Pay Application Fee

  • Application Fee: ₹2,000/-
  • Mode of Payment: IMPS/NEFT to the following account:
    • Account Name: Recruitment of Internal Ombudsman 2024-25
    • Account Number: 9762002200000488
    • IFSC Code: PUNB0976200

Step 5: Final Submission & Print Application

  • Review all details before submitting the form.
  • Download and print the confirmation receipt for reference.

PNB Internal Ombudsman Important Dates:

Event Date
Notification Date 01 February 2025
Start Date for Online Application 05 February 2025
Last Date for Online Application 22 February 2025

PNB Internal Ombudsman Important Links:

Official Website PNB
Official Notification Link 
Apply Online Apply

 

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